Refund policy

Prose & Fable will consider a request for refund/exchange due to damage within the first 14 days of receiving the item. If the item arrives damaged, please contact us immediately to report the issue and a refund/exchange process can begin. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need to submit the receipt or proof of purchase for all eligible items. 

Refund/exchange requests based on 'change of mind' will not be accepted, as per Australian Consumer Law. This includes requests for refund to due not liking the product or finding it cheaper elsewhere. 

Please email hello@proseandfable.com to begin the refund/exchange process. Someone will respond to your email with instructions for refund within 48 hours.